Overview

You may return any ā€œunusedā€ hardware product for a refund of the purchase price.

Please note that returned items must be received by us within 30 days from the date of the original purchase.

Items purchased with a credit card or through PayPal will be subject to a 25% re-stocking fee.

Products must be in new condition (may be unpacked but not used, damaged or modified).

 

Shipping returns

 

The cost of shipping is calculated at the time of checkout via the shopping cart.Ā  All of our products are shipped through Australia Post unless previously organised.

Express Post is the default for Australian deliveries and tracked Airmail for overseas deliveries.Ā  The padded bag option for Australian and overseas deliveries isnā€™t tracked.

In the case a package is lost or damaged in transit, Concept Designs is not responsible for replacing the order. Details of the lost shipment will need to be forwarded to the shipping agent for a claim.

In the case of international shipments, any duties and taxes are at the cost of the customer. Concept Designs is not responsible for any extra charges once the original package has been shipped.

 

Warranty

 

Concept Designs warrants the products it sells against defects in materials and workmanship for a period of 90 days from date of purchase.

If you discover a defect, we will (at our option) repair, replace, or refund the purchase price. In the event of a failure, please contact Concept Designs first with a details of the problem and we will advise if it needs to be returned.

The warranty covers only faulty material and workmanship if properly setup and operated in accordance with the product specifications. The repair and or replacement of any items will only be at the workshop of Concept Designs. The cost of freight to/from will be borne by the user.

The warranty does not cover damage to items due to misuse i.e.. shorting of outputs, connecting incorrect supply voltage, connecting in any manner other than the designed manner. Misuse, using products for other than their designed use, water damage, mechanical damage or attempting to modify or repair items will void the warranty.

All items are supplied as-is. Bernard Hunt and Concept Designs reserves the right to make changes to theĀ  specifications and the design without notification.

Bernard Hunt and Concept Designs shall not be liable for any incidental damage, inconvenience, rental, loss of profits or any other loss due to the unsuitability, failure or use of any supplied items.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canā€™t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer prior to emailing services@conceptpl.com first.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you havenā€™t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If youā€™ve done all of this and you still have not received your refund yet, please contact us at services@conceptpl.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to services@conceptpl.com prior to sending your item to: 7 Mokari St, NORTH RICHMONDĀ  NSW 2754

Shipping returns

To return your product, you should mail your product to: 7 Mokari St, NORTH RICHMONDĀ  NSW 2754

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a tracking shipping service or purchasing shipping insurance. We donā€™t guarantee that we will receive your returned item.

Need help?

Contact us at services@conceptpl.com for questions related to refunds and returns.